This week, we will review the key details to watch for in Rentvine to help you and your team become familiar with the payment recording process and learn how to identify important information for any payment entered into the system.
Video Reference
Getting Started
FAQ
Video Reference
NACHA (ACH) Reference
Other Reference
eCheck (ACH) Reference
Check Reference
Getting Started
- When making a payment in Rentvine, you can select 1 of 4 options: Check, eCheck (ACH), NACHA (ACH), or Other. This week will guide you in looking for details in the different types of payments and looking for information regarding the payment.
You can view which bank account the specific payment comes out of under the Bank Account section
You can find the payment type (Check, eCheck, NACHA, or Other) under the Payment Type section of the individual transaction.
You can also find a history of anything that may have been adjusted on the payment using the Timeline of the payment located at the bottom of the page for the transaction.
Check
- Selecting Check within Rentvine typically means that this payment will be printed using the Check Template associated with the bank account. Rentvine will give you the option to print this check out through the system.
- Once a check has been printed through Rentvine, you will see a Last Printed Date under the Check Number.
- You can also still adjust the posted date, the memo, or the check number if needed by clicking the green actions button.
- If the check bounces for any reason and is returned, you can properly record that as well using the Return option.
If you do have Remote Checks enabled, you will see an additional option to send Remote Checks via LOB. To enable remote checks, please reach out to support@rentvine.com
This article goes over the Remote Checks feature as well. Using the Remote Check Feature
Once sent, you will see the Check Image in the Remote Checks section of the payment:
eCheck (ACH)
- Selecting eCheck (ACH) means this payment will be sent electronically. Once these payments are initiated and approved, the funds will be sent immediately to the recipient's account. Once processed, these ACH payments cannot be voided or stopped. There will be a one-dollar charge added to your monthly invoice for every outgoing payment.
- Once the payment is sent, you will see the exact transaction number tied to the transaction under the Reference Number. This is a good way to know if something was processed through our payment processor.
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- For eCheck payment, you can still adjust the date posted if needed by clicking the green actions button and selecting edit.
- If a payment bounces and fails, Rentvine automatically records this for you in the software; you do not need to manually record the return like you would with a Check payment.
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- You can see at the top right of the payment if it has fully settled or not. You can view the exact settlement of an electronic payment once it has fully settled in the system.
NACHA (ACH)
- If NACHA (ACH) is selected, the payment can be sent electronically through your bank portal. This means you will need to download the NACHA File in Rentvine for the payment. There will not be any charge for outgoing payments.
The NACHA download button can be found in the Payment Batch of the payment.
- If the NACHA payment bounces for any reason and is returned, you can properly record that as well using the Return option.
- Although this is an ACH payment, you can still void the payment after it has been approved. Unlike an eCheck payment, these funds are not distributed until the NACHA file is uploaded to your bank portal.
To set up NACHA, please follow this article on how to do this: Enabling NACHA Payments for a Bank Account
For testing if NACHA is correctly set up, follow this article: Testing a NACHA File
Other
- Selecting Other signifies that this type of payment is occurring outside of the system and is recorded in Rentvine for accounting purposes. No funds are actually being moved through the Rentvine Software. Using other allows you to select how these funds were transferred in the real world, either being a credit card payment, bank transfer, etc.
- You can change the Type of Other Payment even after it has been recorded in Rentvine by clicking the green actions button and selecting Edit.
- These payments are meant to record a transaction that has occurred or will occur in the real world, not being initiated through Rentvine.
FAQ
- Can we void payments after they have been created in Rentvine?
- You can void any type of payment as long as they are not an eCheck payment.
- Can we print the checks multiple times if needed?
- Yes, you can reprint any check and adjust the dates on the check if needed
- Can we adjust the payment type after it has already been created in the system, for example check to eCheck?
- To do this, you will need to void the original payment and recreate the payment again using the correct payment type. Please keep in mind, if the original payment was an eCheck, you cannot void it.
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What happens if a payment fails or is returned?
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For Check and NACHA payments, use the Return option to record the failed payment.
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For eCheck (ACH) payments, Rentvine will automatically record the return for you
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- What is the difference between eCheck and NACHA payments?
- eCheck (ACH) payments are processed directly through Rentvine’s payment processor and are sent immediately.
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NACHA payments require you to download a file from Rentvine and manually upload it to your bank portal.
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Is there a fee for sending eChecks?
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Yes, there is a $1 fee added to your monthly invoice for each outgoing eCheck (ACH) payment.
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- What is a remote check?
- Remote check is a check sent in the mail on your part through our remote check processor. There is a one-dollar fee added to your monthly invoice for every check sent.