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      1. Rentvine Knowledge Base
      2. Residents

      Trouble Accessing Portal

      Are you receiving an error when trying to access your portal? such as "This site can't be reached"

      • If you are experiencing difficulty accessing your portal and are receiving a message like the one below: 
      • A possible reason is that the WIFI network that you are using may have a firewall/router/advanced security system that could be blocking access to the URL account.rentvine.com
      • You can verify this by disconnecting from the WIFI network and use a different internet connection, such as your mobile phone's (LTE or 5G)
      • Contact your ISP (Internet Service Provider) and let them know that you can't access the URL account.rentvine.com
      • For example, if you are using using xFinity or comcast as your internet service provider a possible issue could be that you have "Xfi Advanced Security" turned on.  You may need to turn it off or contact Xfinity to troubleshoot further.  Below is a link to a help article from Xfinity

        https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security