RVA - How to Correct Suppressed Fees after the Charge was Created

This week will show how to fix a suppressed fee after the original charge was created. This will fix any charges to become suppressed and adjust them accordingly.

Video Reference

Getting Started

Interactive Tutorial

FAQ

Video Reference

Getting Started

• The best way to confirm this is if you look at your Management Fee Setting for a specific property, a lease is tied to, and view if this is suppressed or not. If the Charge was created first before the Chart of Account was added to the Management Fee Setting, then this article will be perfect for you on a guide to correct this mistake and how to properly add the Charge for future reference
  
  
  
  
  
  
  

Fixing this Issue

• To start, you will need to go to the lease where this situation occurred. You can then click on the transactions tab to view all of the charges and receipts associated with this lease.
  
  
  
  
• Click into the charge that is supposed to be suppressed but isn't. This needs to be reallocated because you can not edit a charge when there is a receipt allocated. If there is no receipt allocated to the charge, please skip to step 6.
  
  
  
  
• If you scroll down on the charge page, you will be able to see the receipt that allocated and paid this specific charge. Click on this allocated receipt.
  
  
  
  
  
  
• If you scroll down again, you will see a "Reapply" button that you will click on. This will allow you to change the amount allocated and pay for certain charges.
  
  
  
• Since the charge that needs to be changed has a receipt allocated, we will need to zero out that amount. To do this, look for the charge and erase the current amount applied. You will then need to enter $0.00 in here and click the green "Reapply" button to save this.
  
  
  
  
  
  
  
  
• Now that the charge does not have any receipt allocated to it, you can click on it to edit it. To do this, you will go back to the transactions tab of the lease and click on the charge that needs to be changed. You should now see that this has a banner under it labeled "Amount Unpaid" for the full amount of the charge.
  
  
  
  
•  In here, you will need to click on the edit button in the charge details box. This will pull up a screen that will allow you to change different information. This is why the charge can not have any allocated receipt attached, because if it did, you would not be able to change most of this information.
  
  
  
  
• You will need to edit the "Account". Please note that this will show the account as already being suppressed, but we will still need to make these changes to fully reset it. You will need to change this Account to any other chart of account (it does not matter which one, as we are going to switch it right back). Make sure to click save after this is done.
  
  
  
  
  
  
  
  
• You will then need to click the same edit button on these charge details. You will then change the "Account" field back to the same suppressed fee that you had before. This will now be updated and pull from the current management fee. 
  
  
  
  
  
  
  
  
• If you had to reallocate receipts to change this charge, you would need to reallocate them back to the charge. To do this, you will need to go back to the transactions screen and click on the tenant payment that has the flag "Amount Unallocated". 
  
  
  
  
• Scroll down to the "Applied To" section and click the reapply button. You will then need to enter the amount you want the receipt to allocate for this charge. Make sure to click the green "Reapply" button to save this allocation.
  
  
  
  
  
  
  
  
• You can check if this is suppressed by going back to the transactions tab. There should now be a banner under this charge that says "Suppressed". This will also show when you click on the actual charge, there will be the same banner showing suppressed.
  
  
  
  

Preventing this from Occurring

• To prevent this from happening in the future, we recommend double-checking the management fee setting tied to the property first, before creating the lease charge.
  
  
  
  
• Scroll down in the management fee setting to verify that the suppressed fee chart of account is added. 
  
  
  
  
  
  
• If you confirmed that the chart of account is added in the management fee setting, you can create the lease charge as normal, and the charge will show as suppressed. 
  
  
  
  

Interactive Tutorial

25 STEPS

1. The first step is to open Leases - 345 Gray Rd and click Transactions

2. Click Suppressed Fee Example

3. Click $100.00

4. Scroll down and click Reapply

5. Double Click

6. Type

7. Scroll down and click Reapply

8. Scroll up and click Dave Borden

9. Click Transactions

10. Click 4130: Suppressed Fee Example

11. Click Edit

12. Scroll and click 4100: Rent Income

13. Click Save

14. Click Edit

15. Click here

16. Scroll down and click 4130: Suppressed Fee Example

17. Click Save

18. Scroll up and click Dave Borden

19. Click Transactions

20. Click 1150: Operating Account

21. Scroll down and click Reapply

22. Click

23. Type

24. Click Reapply

25. That's it. You're done.

Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

https://www.iorad.com/player/2569614/Xyzhomes-Rentvine---How-to-untitled-task-name

Next step

FAQ

• How do I know it's fixed once I follow these steps?
  
  • Once the charge is updated following the steps, you will see the Suppressed  yellow tag next to the charge
    
    
    
    
• Does this work for all management fees, including rent payments?
  
  • Yes, if you adjust the percentage of rent collected on the management fees, these steps will also help for collecting the correct amount