Introduction to the Vendor Portal

This video will help your vendors navigate through the vendor portal. It will show how to upload an invoice and send to the PM as well as other functions within the vendor portal.


***New Feature Update***

 

With our new feature update, Vendors now have the capability to "suggest" new times when scheduling a maintenance request. Below would be the steps on how to achieve the goal using this feature.

  • From your Vendor Portal please click on the Work Order you wish to accept/reject.
  • On the next screen you will see the details of that work order and the choice of accepting/rejecting.
  • In the event you choose to accept your Work Order a schedule window will appear with the times this tenant has suggested for your services.
  • If you wish to suggest new times please click on the bottom of the window where it says "Suggest new time". From here a similar window will appear for you to click on the days that better work with your schedule.
  • Once you have submitted the new times the tenant will get a notification in their portal to look and review if the times now work for them. Over on your side the work other will be in a pending state thats waiting for acceptance from the tenant.


Please keep in mind that the "Scheduling" Option only work if the Property Management Company has decided to implemented under their settings. If you are still having issues while accepting a Work Order contact the Property Management Company and send a support ticket to Support@rentvine.com and one of our team members will help you shortly!

 

 

One of our new enhancements that was sent into production recently is the new estimates Tab in the vendor portal. You will see that here. This tab is broken down between three sections. Request / Submitted / Declined 

All the work order request will be stored under the request tab. You can click on the requested work order and the vendor will have the ability to submit an estimate or decline.

All of the submitted work orders will be stored under the submitted tab. This will show all your pending and approved work orders.

All of the declined work orders will be stored here.