How to Set Up Autopay in Your Resident Portal

Would you like to set up a recurring payment that is pulled monthly for your rent payments? This article will walk you through setting that up within your portal.

• The first step is to navigate to your summary page within your portal. From here you will see an "Autopay" section. Click the "Enroll Now" button in this box.

• The first thing you will need to select is the payment type. You will have three options in this section to choose from. This will be the payment that is used when the auto payment is collected. 
  • Saved Payment Method- this will allow you to select from a saved payment method if you have entered in this information from the "Wallet" tab within your portal. 
  • eCheck- this will allow you to fill out your bank information to make payments via eCheck. This uses your account and routing number. 
  • Credit or Debit- this method will allow you to enter your credit card or debit card for this payment. Please note that there will be a 4% processing fee every time this payment method is run.

• The next thing you will need to do is you will need to select that payment amount that is pulled every time your auto payment is run. You will be able to select one of the below options. 
  • Balance- this will pay the full balance that is due at the time your auto payment runs. 
  • Balance Not to Exceed- this will try to pay the full balance that is due but will cap out based on the amount you select if the balance exceeds that amount. 
  • Fixed Amount- this will allow you to enter a fixed dollar amount that is pulled when the auto payment runs. 
  • Percent of Balance- this will allow you to enter in a % amount that will be a percentage of the total balance due. 

• Finally, you will need to specify the start and end dates for the monthly payment. The start date marks when the first payment is initiated and when subsequent payments will occur each month. For instance, if you set the start date for September 1st, the next automatic payment will occur on October 1st. Additionally, you have the option to set an end date to discontinue the autopayment at a specific time. If you prefer the payment to continue indefinitely, you can leave this field blank.

• The last thing you will need to to is click the checkbox to agree to the Terms and Conditions. If you would like to view the Terms and Conditions you can click the hyperlink on "Terms and Conditions". You can then click the green "Create Recurring Payment" to finalize your autopayment. 

• You will now notice that your autopayment from the main page now reflects the information you entered. If you ever need to remove the autopayment you can click the edit icon in this section and check the box for "Cancel Auto Payment". Once selected you can hit the confirm button in the bottom right. This will immediately remove the autopayment from the system.