Did a tenant payment paid by check bounce? Follow the article below to record it.
Step 1 - Find the Lease Payment
- From the left navigation menu click on Accounting and select Money In
- Click on the Payments tab and narrow your search by choosing Tenant Payment in the transaction type filter (Click on More Filter first). Fill out any other filter fields as necessary.
- Once you find the tenant payment that you want to return, click on the row or the amount to go to the details view of the payment.
You can also search for the Lease Payment by finding the lease and clicking on the transactions tab. Then click on the Lease Payment.
Step 2 - Record the Return
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Once you are in the details view of the payment click on the green Actions button and select Return.
- If a pop up appears explaining the return payment, go ahead and click Continue.
- Lastly a pop up appears to enter the date and description of the return. Fill in the fields in the Return Details section. Turn the Add Tenant Charge toggle on if you also want to charge the tenant an NSF fee. Click Return Payment to complete recording the return.
