How To Deactivate-Activate Tenant ACH Refund Deposit Setting on Move out notice

Are you looking to remove/Add the ability for your tenants to request their Security Deposit Refund via ACH instead of check.

By default, in the system, when a tenant submits their move out notice through their portal and selects their refund option, they are only able to choose a paper check. However, we now have the ability to activate or deactivate the option for ACH (ECheck's) as a choice in the tenant portal.

  • First, on the Rentvine home screen click on the ellipsis by your name and select Settings.
  • Next scroll down to the portal settings and select on Resident Settings.
  • On the settings page you will notice a line item that says "Allow ACH Deposit Return on Move out" to go ahead and change this lets click on Manage Settings on the top right of the screen.
  • Once you have enabled this toggle, your tenants will be able to view the new options in their portal when they submit their move out notice.

 

 

If you encounter any difficulties while following this article and require further assistance, please submit a ticket to Support@rentvine.com. Our support team will promptly respond to your inquiry to provide the necessary help.