Are you looking to remove/Add the ability for your tenants to request their Security Deposit Refund via ACH instead of check.
By default, in the system, when a tenant submits their move-out notice through their portal and selects their refund option, they are only able to choose a paper check. However, we can now activate or deactivate the option for ACH (ECheck) as a choice in the tenant portal.
- First, on the Rentvine home screen, click on the ellipsis by your name and select Settings.
- Next, scroll down to the portal settings and select Resident Settings.
- On the settings page, you will notice a line item that says "Allow ACH Deposit Return on Move out." To go ahead and change this, let's click on Manage Settings on the top right of the screen.
- Once you have enabled this toggle, your tenants will be able to view the new options in their portal when they submit their move-out notice.
If you encounter any difficulties while following this article and require further assistance, please submit a ticket to Support@rentvine.com. Our support team will promptly respond to your inquiry to provide the necessary help.