This article provides an explanation of how eCheck (ACH) payments made by residents and owners from their portal are handled through our partnered payment processor, Forte. It also explains how a return can still happen after the payment has settled
Normally, when someone pays using eCheck(ACH) (like an electronic check), the standard wait time to receive the money in your bank account would typically be 3-5 business days to make sure there's enough money in the payer's bank account before the payment is settled
Weekends and Holidays are not business days
However, Rentvine pays Forte (our partnered payment processor) extra, so they can speed things up and you don't have to wait 3-5 business days. They give you the money quickly, even before they're sure if there's enough money in the payer's bank account. This is why you see an eCheck(ACH) payment from a resident or owner take 1-2 business days to show up in your bank account as settled.
However, Forte still has to wait the usual 3-5 business days to be really sure if the money is there. If it turns out there isn't enough money (for example, the payment bounces or was unauthorized), Forte will take back the money they gave you earlier from your bank account. This is know as a return.
- Resident pays rent on a Monday (before the cutoff time of 7:30pm EST Mon-Fri except on bank holidays). The money will typically fund (settle) in your bank account on Wednesday.
If, on Friday or the next Monday, it's found that there isn't sufficient money in the resident's account, Forte will remove the money they provided you on Wednesday from your bank account.
- Owner contributes money on a Friday (before the cutoff time of 7:30pm EST Mon-Fri except on bank holidays). The money will typically fund (settle) in your bank account the next Tuesday.
If, on Thursday or the next Friday, it's found that there isn't sufficient money in the owner's bank account, Forte will remove the money they provided you on Tuesday from your bank account.
Example of a payment that is settled
We've included a quick reference timeline below to help you understand when your funds will become accessible after the 1-day holding period.
***Keep in mind that this is the time base out of Texas which is in Central time, If you happen to miss the cut off time for processing then it will be pushed for the next Business day.***
(Money In) Payment Returns
Lease Payments and Owner Payments eChecks can still return even though they settled. This is because Forte still has to wait the usual 3-5 business days to be really sure if the money is there. If it turns out there isn't enough money (for example, the payment bounces or was unauthorized), Forte will take back the money they gave you earlier from your bank account. This is know as a return.
Example of a payment that was returned after it was settled
Residents and Owners can also dispute eCheck (ACH) payments after the typical 3 - 5 business days pass, but WITHIN 60 days. To learn more about this scenario Click Here.
Residents and Owners can also dispute eCheck (ACH) payments AFTER 60 business days pass. To learn more about this scenario Click Here.