Tips of the Week #4

What Are Owner Balance Notifications?

When an owner's operating balance drops below their total required reserve amount, Rentvine can automatically send an email notification. This notice prompts the owner to make a payment to bring their portfolio back into balance.

This helps ensure:

• Timely fund replenishment

• Fewer delays in handling expenses

• Transparent owner communication

How to Enable the Notifications

To turn on this feature, follow these steps:

1. Navigate to Global Settings

2. Scroll down to Portfolio Settings

3. Click Edit

4. Toggle "Enable Balance Notices" to On

Once enabled, all portfolio owners will receive email notifications by default if their balances drop below the reserve threshold.

Key Configuration Options

When enabling balance notices, you have a few important customization options:

1. Exclude Reserves

This setting allows you to exclude reserve amounts from the threshold calculation if desired.

2. Balance Notice Threshold

Define the dollar amount at which the system will trigger a notice. For example, if you set the threshold at $200, any owner with a balance below that will receive a notification.

3. Custom Email Templates

By default, Rentvine sends a built-in email to owners. However, you can customize this by creating your own balance notice email template under your template settings. This allows you to control the tone, branding, and content of your communication.

If left blank, the default message includes:

• A breakdown of the balance and reserve requirements

• A clearly marked "Make a Payment" button that links directly to the owner portal

This makes it easy for owners to take action immediately.

Portfolio-Level Overrides

While this setting is global by default, you can turn off notifications for specific owners if needed. This is especially useful for owners who prefer not to receive automated alerts.

To disable for individual owners:

1. Go to the Portfolio Details page

2. Click Edit

3. On the side panel, toggle "Disable Balance Notices"

4. Save changes

This ensures flexibility without sacrificing automation.

Why This Feature Matters

Property managers often struggle to manually track and notify owners about low balances. Rentvine’s notification feature:

• Saves time

• Improves cash flow visibility

• Encourages owner engagement

• Reduces manual follow-up

• Supports clean accounting by keeping portfolios funded