At Rentvine, safeguarding your data and trust account information is a top priority. While we provide enterprise-level security, every user plays a key role.
Why Security Matters
Your Rentvine account contains sensitive information about tenants, owners, and financial transactions. Protecting this data is critical to preventing
unauthorized access and malicious activity.
Use a Strong and Unique Password
- Always create a password that is long (12+ characters) and includes a mix of uppercase and lowercase letters, numbers, and special characters.
- Never reuse passwords from other websites. If a different site is compromised, reusing a password puts your Rentvine account at risk.
- Avoid easy-to-guess information (names, birthdays, pets, or simple words).
- Please note that the maximum amount of characters Rentvine allows for passwords is currently 35 characters.
Enable 2-Step Verification on Your Email Account
- To enhance the security of your Rentvine account, we strongly encourage you to enable Two-Factor Authentication (2FA) on the email account associated with your Rentvine username.
- Even if your password were compromised, this additional security step makes it far more difficult for someone else to get into your account.
- To get started, here are helpful direct MFA links for the most common providers:
- If you use a different email provider, please refer to their support documentation for instructions.
Treat MFA Codes with Caution
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If you receive an MFA code you did not request, do not enter it. This may indicate someone else is trying to access your account.
- If you ever suspect unusual activity (unexpected MFA codes, logins you don’t recognize, or suspicious emails), contact Rentvine Support immediately.
- Prompt reporting allows us to secure your account and prevent potential data breaches.
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Always confirm it’s you initiating the login or payment before using an MFA code.
Keep Your Devices Secure
Your Rentvine account is only as secure as the device you access it from.
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Install regular updates for your computer, tablet, or smartphone.
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Use antivirus and anti-malware software.
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Lock your screen when stepping away from your device.
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Avoid using public Wi-Fi without a secure VPN.
- Do not download or install software from unverified or unrelated sources. Random downloads can contain malware that exposes sensitive data.
Be Alert to Phishing Attempts
Cybercriminals often try to trick users into giving away login credentials. Always be cautious of unexpected messages.
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Do not click on suspicious links in emails or texts claiming to be from Rentvine.
- Rentvine will NEVER ask for your password by email or text.
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Verify sender details before opening attachments.
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If you ever receive a questionable message, contact Rentvine Support directly instead of replying or clicking.
- When in doubt, log in directly to rentvine.com