Introduction to Fixie AI for Residents

Fixie is your AI-powered maintenance assistant, designed to help you quickly report and resolve issues in your home.

Instead of filling out a traditional form, Fixie guides you through a simple, step-by-step process to make sure your request is clear and gets to the right person as quickly as possible.

What your residents will see

• When you open your maintenance portal, Fixie will greet you with a message like:
  
  “Hi, I’m Fixie, your AI maintenance assistant. I’m here to help get your request to the right person quickly.”

  From there, you’ll be guided through submitting your request.

How to Submit a Request

• Fixie makes it easy to explain your issue in whatever way works best for you.
  You can:

  • Type or speak your issue

  • Upload a photo of the problem

  • Record a video (recommended for the best results)
    

   Providing more detail—especially photos or videos—helps your property manager better understand the issue and respond faster.

• After you submit your issue, Fixie may ask a few follow-up questions and suggest simple steps to try.

  For example, Fixie might help with:

  • A jammed garbage disposal
  • Replacing thermostat batteries
  • Answering general maintenance-related questions

   

• At the end of the process, one of two things will happen:

  If the issue is not resolved:

  Fixie will automatically submit a maintenance request on your behalf, including all the details you provided so your property management team can take the next steps.
  
  
  
  

  If the issue is resolved:
  
  Fixie will mark the request as “Resolved by Agent.”
  This means the issue was handled without needing a technician or property manager, but the interaction is still recorded for reference.
  
  
  

Opting Out

• If you prefer not to use Fixie, you can opt out and contact your property management team directly to submit a maintenance request.
  
  For assistance, please reach out to your property manager for alternative options.