Managing Lease Documents, Troubleshooting Issues, and Understanding Rentvine Support's Role
Rentvine provides robust tools for managing lease documents, troubleshooting common issues, and automating workflows. Below is a comprehensive guide to help you navigate these processes effectively.
Lease Document Management
Can Rentvine Support send or manage lease documents?
Rentvine Support assists with using the software but does not manage leases or send lease documents on behalf of property management companies. For lease issuance, re-issuance, or document delivery, contact your property manager directly.
How do I attach a lease agreement to a new lease?
To attach an existing lease agreement to a new lease:
Export/download the document from the original lease.
Open the new lease and navigate to the Files section.
Upload the downloaded document to the new lease.
Publish or share the file so the tenant can view it in their tenant portal.
Lease Creation and Permissions
Why can’t I create a lease or lease renewal document?
This issue may occur if your user role lacks the required permissions. Ask a system administrator to review your role and enable the necessary permissions for creating or managing lease documents. Once permissions are granted, you should be able to create the lease document successfully.
Does creating a lease through the application process automatically generate the lease agreement?
No, the application-based workflow does not automatically create the lease agreement. You must create the RentSign document and send it out for signatures.
Troubleshooting Lease Signing Issues
How do I resend a lease document to a pending signatory?
If a signer is in a "Pending" state, cancel the current document and resend it to all required parties. This ensures the pending signer receives a fresh signing request.
How can I resolve an “invalid link” or error pop-up during lease signing?
To resolve signing invite/link issues:
Open the lease’s RentSign document in Rentvine.
Locate the affected tenant in the signer list.
Click the ellipsis (three dots) next to their name and select “Resend.”
The tenant should use the newest email to access and sign the lease.
How do I resend a RentSign document for signatures?
To resend a RentSign document:
Open the RentSign document.
Click the Grey Actions button.
Select "Cancel Document" and then choose "Resend for Signatures."