How to Rerun Credit Reports in Rentvine After a Credit Freeze is Lifted
When an applicant's credit report is blocked due to a credit freeze, you can rerun the report in Rentvine after the freeze is lifted. Follow these steps and best practices to ensure accurate results and avoid unnecessary charges.
Step-by-Step Guide to Rerun Credit Reports
Confirm the Credit Freeze is Lifted: Ensure the applicant has removed the credit freeze through their credit bureau (e.g., Equifax). If the report still shows as frozen, ask the applicant to verify the freeze removal via the Equifax credit freeze portal.
Wait 24 Hours: After the credit freeze is lifted, wait a full 24 hours before rerunning the credit report. This waiting period allows system caching to refresh and ensures the unfrozen data is accessible.
Access the Applicant’s Application: Open the applicant’s application in Rentvine. At the top-right corner, click the grey “Run Reports” button.
Select Specific Reports: To avoid duplicate charges, uncheck any reports that have already been completed. If only the credit report was blocked, select only the credit report option to rerun.
Complete the Rerun: Proceed with rerunning the selected reports. Note that rerunning a credit report will incur a new charge, as each report request has a cost.
Best Practices to Avoid Extra Charges
Uncheck Completed Reports: Before rerunning, ensure you deselect any reports that were successfully completed during the initial screening. This prevents duplicate charges.
Charge Applicants for Reruns if Necessary: If the initial report failed due to the applicant’s credit freeze, you may charge them for the rerun as a reimbursement. Ensure this aligns with your company’s policies.
Troubleshooting Common Issues
Frozen Report After Unfreezing: If the credit report still shows as frozen after the applicant claims it is unfrozen, confirm the freeze removal and wait 24 hours before rerunning. This delay is necessary due to system caching.
Fraud/Misuse Results: If a report returns a fraud/misuse result due to a credit freeze, follow the same steps to rerun the report after the freeze is lifted.
By following these steps and best practices, you can efficiently rerun credit reports in Rentvine while minimizing costs and ensuring accurate results.
If you still need to unfreeze the report, use this link below.
https://www.equifax.com/personal/credit-report-services/credit-freeze/