The Preferred Method: Chat with Vinnie In-App
The best way to get help is to log in to Rentvine and start a conversation with Vinnie, our AI virtual agent. If Vinnie can't fully solve your problem or answer your question, he'll hand you off to a member of our human support team for follow-up.
Why this is the preferred method:
We know who you are. Because you're logged in, we already have your account context — no need to explain your setup from scratch.
You get full access to Vinnie. Ask questions any time and get instant help on common issues.
Your conversation history is all in one place. You can review every past in-app conversation and pick up where you left off.
You can follow up anywhere. Continue the conversation in the product or over email — and you'll receive updates in both places, so nothing gets missed.
You get routed to human support. If Vinnie can't fully solve your problem or answer your question, he'll hand you off to a member of our human support team for follow-up.
Other Ways to Get Support
1. Help Center Chat
Not logged in, or just have a quick question? Open a conversation from the Help Center to access our knowledge base and chat with Vinnie — available 24/7. This is a great option if you're locked out of your account or just need a fast answer without logging in.
2. Phone Support
1-239-523-0250
Need a fast answer to a quick question? Call our support line and get triaged straight to the right help. If your issue needs more digging, we'll take it from there and work it behind the scenes — no need to stay on hold.
Phone support is available Monday–Friday, 10 AM–5 PM. During after-hours or high-volume periods, Vinnie may pick up to help troubleshoot common issues, but you can always request a human team member for additional follow-up.
Note: Adding your phone number to Rentvine under My Profile tells us who you are fast and will make your future calling experience even better.
3. Email
Email [email protected] anytime. This is the best route when you have a lot of detail to share or want to loop in multiple people on the same thread.
Quick Reference
Method | Best For | Availability |
In-app chat with Vinnie (preferred) | Personalized help, tracked history, follow-up in-app or by email, hand off to human team | 24/7 |
Help Center chat | Quick questions, locked-out access, self-serve KB | 24/7 |
Phone support | Urgent triage, fast troubleshooting | M–F, 10 AM–5 PM |
Email ([email protected]) | Detailed cases, multi-person threads | Anytime |
No matter which channel you choose, our goal is the same: get you a fast, accurate answer — and make sure you never have to repeat yourself.