How to Correct a Suppressed Fee Mismatch for Deactivated Portfolios/Properties
This article will guide you on how to correct any suppressed fee mismatches you may have tied to a portfolio/property that is currently deactivated.
To find your suppressed fee mismatches, you will need to navigate to the Accounting Tab > Diagnostics tab. This section will show all positive and negative suppressed fee mismatches in your account.
Positive Mismatch
For this example, this is on a unit that is currently deactivated with a positive mismatch under the chart of account 4160: AC Filter.
You will first need to navigate to the property in the system and activate the property in question. You can do this by clicking the specific property,> Click the Green Actions button,> Activate Property
Ensure the property in question is activated first, or the unit will not show in the Journal Entry.
Once the property has been activated, to correct this, you will need to create a Journal Entry to remove the mismatch.
You will need to use the same Chart of Account shown in the Diagnostics on the unit level, and this will be debited.
You will want to use the Owner Distribution chart of account and Credit this account.
Please ensure that when you create the Journal Entry that you are using the same chart of account shown in the Diagnostics, and it is the unit, not the portfolio.
This will clear the Suppressed Fee section under Diagnostics
Negative Mismatch
For this example, this has a Negative Suppressed fee mismatch of -$40 under the 4167: Admin Fees chart of account.
For this, you will need to create a Journal Entry that credits the chart of account shown under the Diagnostics page. You will want to debit the Management Fee Expense chart of account.
Please ensure that when you create the Journal Entry that you are using the same chart of account shown in the Diagnostics, and it is the unit, not the portfolio.
This will clear the suppressed fee mismatch in question under the Diagnostics page.
If you have a Suppressed Fee Mismatch in the Diagnostics for an Active unit, then you will need to follow this article for a step-by-step: Correcting a Suppressed Fee Mismatch