Resident Payment Issues
Residents, are you having trouble with your payments going through when trying to submit online? The article below will show you a few possibilities to look into to solve the issue.
When you try to make a payment online and your payment does not go through because of this error message, UNABLE TO PROCESS PAYMENT, then most likely your bank account may have been placed on a Known Bad List because of prior returns that happened on the bank account. Common ACH return codes that may lead to this include R02 (account closed), R04 (invalid account number), and R07 (authorization revoked).
Verification Code Not Received (Error RL000010)
This error occurs when too many verification codes are requested in a short period.
To resolve:
Wait and try again later the same day.
Check spam/junk folders or email filters to ensure Rentvine messages aren’t blocked.
ACH Payment Method Not Available for Autopay
If a tenant’s saved ACH payment method is unavailable for Autopay or payments, check the lease settings:
Ensure portal payments are enabled for the tenant’s lease. When disabled, saved payment methods won’t appear for Autopay or payment attempts.
It's possible you may have entered the incorrect bank account information or transposed some digits. Please call the Forte (Rentvine's partnered payment processor) support number 866-290-5400, Option 1, and a support member will go over the account information that was entered and can assist in possibly removing the account from the KBL database. Once that is done, you should be able to make a payment again.