How To Deactivate/Activate Tenant ACH Refund Deposit Setting on Move out notice
Are you looking to remove/Add the ability for your tenants to request their Security Deposit Refund via ACH instead of check.
By default, in the system, when a tenant submits their move-out notice through their portal and selects their refund option, they are only able to choose a paper check. However, we can now activate or deactivate the option for ACH (ECheck) as a choice in the tenant portal.
First, on the Rentvine home screen, click your initials by your name and select Settings.
Next, scroll down to the portal settings and select Resident Settings.
On the settings page, you will notice a line item that says "Allow ACH Deposit Return on Move Out." To go ahead and change this, let's click on Manage Settings in the top right of the screen.
Once you have enabled this toggle, your tenants will be able to view the new options in their portal when they submit their move-out notice.
If you encounter any difficulties while following this article and require further assistance, please submit a ticket to [email protected]. Our support team will promptly respond to your inquiry to provide the necessary help.